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Frequently Asked Questions
These are the answers to the most commonly asked questions we get about our cleaning services.
Simply click on a question to reveal the answer.
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Do you provide house cleaning services?We specialise in providing a highly-detailed 101-point house cleaning experience on a weekly, fortnightly, or monthly basis. Check out our House Cleaning page to learn more and get a free quote.
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Do you provide office cleaning services?Yes, we offer commercial cleaning services. To learn more about our services, check out the Services page.
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What areas do you service?All of Melbourne
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Are you insured?Yes, we are covered by a $10,000,000 public liability insurance plan. Our workers are also covered by the appropriate workers compensation insurance.
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Are your cleaners police checked?All of our cleaners undergo extensive background checks and are required to provide up-to-date police clearance certificates.
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What is a cleaning ConsultationWhen you book a cleaning consultation, we will send one of our cleaning experts to meet with you and discuss what you would like done in your home or office. From there, we’ll answer any other questions you may have and provide you with a precise quote, and work out a suitable time for a recurring cleaning appointment going forward.
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Do you quote per hour?For commercial, industrial, and vacate cleans, we provide per-job quotes based on the size of the property and what needs to be cleaned. This will be covered in your free cleaning consultation. For regular house cleans, you can view price estimates on our House Cleaning page.
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What hours do you work?Our offices hours are 8:00 AM til 5:00 PM from Monday to Saturday.
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Do you bring your own cleaning supplies?We supply absolutely everything, including fresh microfibre cloths and mop heads for every clean, so you don’t need to worry about a thing! We don’t cheap out on supplies either, so rest assured knowing your home is getting the best care possible.
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How do I pay you?We send invoices via email that can be paid via bank transfer or credit card within 24 hours.
The clean of your dreams, guaranteed.
At Elite Cleaning Empire, we are fully dedicated to delivering the finest cleaning experience possible, and for this reason, we proudly uphold our robust guarantee.
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No need to waste any more time searching for the perfect cleaner. With Elite Cleaning Empire, you can clean with confidence, knowing that we hold ourselves to the highest standards. We recognize that perfection is not always attainable, and in the rare event that your service falls short of amazing, we will gladly redo it at no additional cost.
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Simply inform us within 24 hours of your cleaning if anything was overlooked, and we will promptly dispatch someone to address any concerns.
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